Do I need an Alarm Permit?How can I add a Zwave device to my system so i can control lights and/or thermostats?My motion detector doesn't work. How can I test them?My thermostat that Titan Alarm installed isn't responding online anymore?What happens if I move?Why am I receiving a modem communication failure message on my panel?Can I extend my warranty?How do I access my voicemail on my Titan Voice account?How do I connect my Titan Voice Phone Adaptor so I can start making calls?How do I turn on or off Features with my Titan Voice service from my handset?How does Titan Voice Digital Phone Service work?If I have multiple locations, can I access them easily?My smoke detector is beeping, how can i make it quiet?My thermostat has the "Change Filter" light flashing down in the left corner. I just changed the filter exactly 1 month ago, and it's still clean. How do I shut off the flash?
Q: Do I need an Alarm Permit?
A: Depends on the responding police department. Many cities, municipalities and counties require alarm permits in order for the alarm system to be installed. Some cities will not dispatch police to the scene unless there is an alarm permit for that address as well. Please check with your local authorities to find out if an alarm permit is required for your location. Some information may be found at www.titanalarm.net/customer-service/alarm-permits
Q: How can I add a Zwave device to my system so i can control lights and/or thermostats?
A: If your system is setup to control Zwave devices then you can easily add lights, locks, or thermostats by adding $3 each per month to your monthly service and following these basic instructions:
Press the down arrow 4 times till it says "System Tests", press OK,
Enter Master Code then press OK,
Press the up arrow 1 time till it says "Interactive Services" then press OK,
Press the down arrow 1 time till it says "Z-wave setup the press OK,
Press down arrow 1 time till it says "Add Z-wave device then press OK,
The screen says "Press button on device to add..."
This is when you go over to the device and press and hold the button on the device until you hear a beep on the alarm panel.
Then the alarm panel will say something like "Device 3 added"
To exit this programming, press the "Status" button 5 times.
Q: My motion detector doesn't work. How can I test them?
A: There are a couple of things you should know about the wireless motion detectors. First, to preserve battery life the light on the motion detector will not turn on. Second, to preserve battery life, the motion is programmed to go into sleep mode if it senses motion 2 times in a 60 second interval. This will cause the motion to sleep for 5 minutes and then it will automatically wake itself up. This will keep the battery from running out too quickly because the motion is not sending signals to the control every time someone walks by during the sleep mode. This can also make testing a little tricky.
TO TEST TO MOTION –
1.Arm your system to AWAY
2.Open and close the front door, as if you are leaving the house. You need to do this, otherwise the alarm system will think that you armed the motions by mistake and will turn them off.
3.Once arming is complete, stay out of the view of the motion detector for 5 minutes
4.Then walk in front of the motion detector like normal
5.The Alarm should sound about 3 seconds after the motion has seen you
6.Then quickly disarm your alarm system so our central station isn’t notified
Q: My thermostat that Titan Alarm installed isn't responding online anymore?
A: Sometimes this is a quick fix, and the connection between the thermostat and the panel just needs to be re-set by doing the following:
1) Go over to the thermostat
2) Reaching up with both hands, place your pointer fingers on the top left and top right corner of the thermostat and gently pull towards you. The top faceplate will slide off the thermostat opening up some small buttons that you can press
3) Press the "Reset" button, and you will see the screen react to the press of the button.
4) Communication should be re-established within 60 seconds
5) If this did not work, or if your thermostat repeatedly loses it's connection with the panel, please contact Titan Alarm so we can troubleshoot over the phone or schedule a technician to repair your thermostat.
Q: What happens if I move?
A: Please view our move policy at www.titanalarm.net/customer-support/moving
Q: Why am I receiving a modem communication failure message on my panel?
A: THE ISSUE:
There are a few different reasons for this error to show up on your panel. 1) You may be in an area where the celluar coverage fluctuates from time to time from 0 bars to 3 bars, and if your panel senses any break in communication with the cellular netowork, it is quick to notify you that there is an error or commuication loss. 2) There are other times that the cellular network may be a little slow, or maintenance is being performed on the cell tower near your house, and there may be a short delay (0-30 seconds) in communication that is called latency. In this case, your panel never lost communication, it is just notifying you that the communication is not happening as it normally should. 3) The equipment itself could be failing for one reason or another.
The first thing you want to do is press the Yellow Security button and then press on the Yellow Caution symbol and acknowledge that there is an error, or that there was an error. This will stop the beeping for a short time (24 hours) allowing your panel time to correct itself. In case 1 and 2, the first thing you should do is run a communication test on your alarm panel to correct the issue or verify that there is no issue. If you do not know how to do this, please call us and we will help you do this over the phone. If you have run this test a couple of times and the panel still says there is an error, then we will need to send a technician out to your home.
Q: Can I extend my warranty?
A: Yes. Titan offers a special Extended Limited Warranty/Quality Service Plan (QSP) which will cover the repair or replacement costs of the equipment for just a few dollars each month. To get the Quality Service Plan for your Titan system, call 1-800-973-9001.
Q: How do I access my voicemail on my Titan Voice account?
A: You can access all of hte features on your phone service by pasting the following url in your web browser: http://titan.callink.us/recordings/
If this is the first time you are logging in, then your login name will be your entire phone number, and your password will be your phone number in reverse. Once you have logged in, there will be options available to update your voicemail settings.
Q: How do I connect my Titan Voice Phone Adaptor so I can start making calls?
A: Set up and start making calls!
Setup is a breeze.
1) Plug you Titan Voice Phone Adaptor into your existing Internet Connection and a way you go.
2) Plug in your home telephone into the Titan Voice Phone Adaptor, and start making calls. We pre-configure, Test and ensure the product is live and working 100% before it ever makes it out the door. Titan Voice does this in order to sustain a 99.999% (5 Nine Rating).
3) IMPORTANT NOTE: When dialing phone numbers, you will always use the 10 digit dialing method. You will never enter a “1” before making a long distance phone call. With Titan Voice, there is no long distance anywhere in the 50 United States of America.
Q: How do I turn on or off Features with my Titan Voice service from my handset?
A: Handset Feature Code - Action
*52 - Call Forward No Answer/Unavailable Activate
*53 - Call Forward No Answer/Unavailable Deactivate
*72 - Call Forward All Activate
*73 - Call Forward All Deactivate
*74 - Call Forward All Prompting Deactivate
*740 - Call Forward Toggle
*90 - Call Forward Busy Activate
*91 - Call Forward Busy Deactivate
*92 - Call Forward Busy Prompting Deactivate
*70 - Call Waiting - Activate
*71 - Call Waiting - Deactivate
*21 - Findme Follow Toggle
411 - Phonebook dial-by-name directory
*97 - My Voicemail
*98 - Dial Voicemail
Q: How does Titan Voice Digital Phone Service work?
A: Titan Voice routes you phone calls over the internet using Voice Over Internet Protocol, rather than traditional phone lines. As a result, it is required of all our subscribers to have a consistent internet connection.
Q: If I have multiple locations, can I access them easily?
A: If you have our interactive cellular services at each of these locations, then you may access multiple sites by emailing firstname.lastname@example.org and request that we setup your accounts for this special services. Once your accounts have been connected we will give you a login name and password that you can use to access your accounts by going to the website www.alarm.com/enterprise.
Q: My smoke detector is beeping, how can i make it quiet?
A: The first thing you want to do is walk over to the alarm panel and check the system status. If the alarm panel doesn't show any errors such as "Smoke Low Battery" or "Smoke Sensor Error", then the problem is not with any smoke detectors that are connected to the alarm system. The issue will be with the smoke detectors that are in your home that are not part of the smoke detector.
Q: My thermostat has the "Change Filter" light flashing down in the left corner. I just changed the filter exactly 1 month ago, and it's still clean. How do I shut off the flash?
A: The CT-30 Touchscreen thermostat you have will automatically remind you how often to change the filter, and it should be set to notify you every 90 days by default. But it sounds like yours is set to notify you every 30 days. You can change this notification period by following these instructions:
PRESS THE MENU BUTTON IN THE BOTTOM RIGHT HAND CORNER OF THE THERMOSTAT
Touch FILTER (Top Center of the screen). The display will show the usage to date.
Touch FILTER for over 3 seconds and the display will change to LIMIT.
Touch arrows to set desired usage limit before filter alert comes on home screen.
When this limit is reached, FILTER will be on home screen and the CHECK FILTER indicator lights.
Limit may be set from 0 to 999 days/99 weeks - default is 90 days/12 weeks. Touch to reset.
To reset the usage back to 0, touch usage number - touching it again restores the displayed usage.
Touch to return to the MENU screen.