FAQS

A: Depends on the responding police department. Many cities, municipalities and counties require alarm permits in order for the alarm system to be installed. Some cities will not dispatch police to the scene unless there is an alarm permit for that address as well. Please check with your local authorities to find out if an alarm permit is required for your location.

If your system is setup to control Zwave devices then you can easily add lights, locks, or thermostats by adding $3 each per month to your monthly service and following these basic instructions:
Press the down arrow 4 times till it says “System Tests”, press OK,
Enter Master Code then press OK,
Press the up arrow 1 time till it says “Interactive Services” then press OK,
Press the down arrow 1 time till it says “Z-wave setup the press OK,
Press down arrow 1 time till it says “Add Z-wave device then press OK,
The screen says “Press button on device to add…”
This is when you go over to the device and press and hold the button on the device until you hear a beep on the alarm panel.
Then the alarm panel will say something like “Device 3 added”
To exit this programming, press the “Status” button 5 times.

There are a couple of things you should know about the wireless motion detectors. First, to preserve battery life the light on the motion detector will not turn on. Second, to preserve battery life, the motion is programmed to go into sleep mode if it senses motion 2 times in a 60 second interval. This will cause the motion to sleep for 5 minutes and then it will automatically wake itself up. This will keep the battery from running out too quickly because the motion is not sending signals to the control every time someone walks by during the sleep mode. This can also make testing a little tricky.

To test your motion detector follow these steps:

1. Arm your system to AWAY
2. Open and close the front door, as if you are leaving the house. You need to do this, otherwise the alarm system will think that you armed the motions by mistake and will turn them off.
3. Once arming is complete, stay out of the view of the motion detector for 5 minutes
4. Then walk in front of the motion detector like normal
5. The Alarm should sound about 3 seconds after the motion has seen you 6.Then quickly disarm your alarm system so our central station isn’t notified

Sometimes this is a quick fix, and the connection between the thermostat and the panel just needs to be re-set by doing the following:

1. Go over to the thermostat
2. Reaching up with both hands, place your pointer fingers on the top left and top right corner of the thermostat and gently pull towards you. The top faceplate will slide off the thermostat opening up some small buttons that you can press
3. Press the “Reset” button, and you will see the screen react to the press of the button.
4. Communication should be re-established within 60 seconds
5. If this did not work, or if your thermostat repeatedly loses it’s connection with the panel, please contact Titan Alarm so we can troubleshoot over the phone or schedule a technician to repair your thermostat.

Please view our moving policy for more information.

Yes. Titan offers a special Extended Limited Warranty/Quality Service Plan (QSP) which will cover the repair or replacement costs of the equipment for just a few dollars each month. To get the Quality Service Plan for your Titan system, call 1-800-973-9001.

If you have our interactive cellular services at each of these locations, then you may access multiple sites by emailing support@titanalarm.net and request that we setup your accounts for this special services. Once your accounts have been connected we will give you a login name and password that you can use to access your accounts by going to the website www.alarm.com/enterprise.

The first thing you want to do is walk over to the alarm panel and check the system status. If the alarm panel doesn’t show any errors such as “Smoke Low Battery” or “Smoke Sensor Error”, then the problem is not with any smoke detectors that are connected to the alarm system. The issue will be with the smoke detectors that are in your home that are not part of the smoke detector.

1. A modem communication failure is typically an indication that when your panel was attempting to do a self test with the central station and the panel didn’t receive acknowledgement. Common causes of this issue are things like the panel having a different “Check for Test period” set than what the module uses. Also updates of a phone carrier network the panel will receive this information and put out this error. Lastly would be a loss in signal strength in the area.
2. To fix this you will want to

• Clear the panel status or memory of the event.
• Perform a panel cell Communication test.

1. Motion Detectors are a device that are always in search mode until transmission of an event. This is due to the motion being battery operated to conserve battery life the motion is in a search mode to where when something crosses its beams it then ends the search mode and switches its power to the transmitter and transmits the event. The transmission of a signal takes a high level of power from the motion and so the motion goes into a sleep mode for 5 minutes to conserve battery life. At the conclusion of the 5 minute sleep period the motion begins its constant supervision again until the next time it sees motion.

(Special note: As the sensor is always working regardless of the panel if the motion didn’t do this when the panel isn’t armed and you are walking around the battery would become completely drained)

1. To test your motions you need to simulate that you have left the home.

• Put the panel into sensor test mode
• Open and close the front or garage door making the panel think you have left the house
• Stay out of the way and do not cross the motions path waiting for a total of 5minutes.
• Cross the motions path a series of beeps or chime for the motion will occur

1. Go to the main panel and perform the following:

• Locate the status button on the panel
• Press the status and listen to the message.
• Do the procedure to clear the messages on the panel.
• Press the status again and listen to the message for a fire detection, or Fire warning error.
• (special note: If you don’t hear anything said about Fire detection or fire warning then the smoke detector that is beeping would be one from the home or location builder and not from the alarm company neither would it be tied into the system.

Client will need to perform the steps twice once for viewing while on network using IP address the other while away from home using the Dyndns.

First Time

1. Open the app
2. Select camera
3. Select the menu bar on the top left of the app
4. Select device manager
5. Select the “+” sign in the top right to add (Away from home or At home ) dvr settings
6. Select IP/Domain
7. Name should be “View while Away”
8. Address is <static IP Address> or <customers hosted address>
9. Do not change port
10. Username and password are of customer’s creation.
11. Press the save button in the top right corner
12. Press Start live preview

Second Time

1. Open the app
2. Select camera
3. Select the menu bar on the top left of the app
4. Select device manager
5. Select the “+” sign in the top right to add (Away from home or At home ) dvr settings
6. Select IP/Domain
7. Name should be “View while Home”
8. Address is <address of the DVR>
9. Don’t change port
10. Username and password are of customer’s creation.
11. Press the save button in the top right corner
12. Press Start live preview