What You Need To Know About 2G Sunset


If your current alarm system is using 2G cellular technology, there’s a very unfortunate possibility that your security system will no longer communicate effectively with a monitoring station. Here’s what all of Titan Alarm’s customers need to know about this extremely important update:

This is out of our control. An extremely large number of home and commercial wireless security systems use AT&T’s 2G cellular network to communicate with the co-inciding monitoring stations. Unfortunately AT&T has announced that by the end of 2016, they will be shutting down their 2G network and change all of their cell towers over to 4G cellular. AT&T is calling this transition the 2G Sunset and that is why your system is going to need to be updated. To put it in basic layman’s terms, 2G and 4G do not communicate the same language.

Update NOW. AT&T is starting to shut off many cell towers throughout the different markets and regions throughout 2016, that’s why it is so important to do the update immediately. Titan Alarm wants to keep your security system always on the cutting edge of technology. If AT&T turns off the 2G network in your area before your security system has been updated then your security system will stop communicating with the monitoring company without any notice to you. We want to keep you safe and keep your security system working, so make sure you contact Titan Alarm today to make sure that your security system gets the required update.

It’s not just Titan Alarm’s customers. Believe it or not, not just Titan Alarm and our customers are being effected by this fade out. Every security provider that uses wireless security systems is facing the same issue. We’re trying to be extremely proactive because nothing is more important to Titan Alarm than our customer’s safety.

What is 2G, anyway? It’s just a fancy way of saying “second-generation.” So it’s not hard to guess what 3G and 4G stand for. It’s all part of the same technology your smartphone uses.

Smartphone not affected. If you control your keypad or home automation from your smartphone, that’ll still work once your keypad is updated. You won’t need to do anything to your phone.


If you’re a Titan Alarm customer and you’re unsure if you have a 2G system, please call 602.680.4567 and we can assist you and help you figure out what you need to know about your Titan Alarm Home Security System.


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Updated by Titan Alarm on November 5, 2018.